Reception Hours: 10:00AM - 8:00PM
Unfortunately at this time we do not take online bookings. Please call into our shop for more information.
We are appointment based, and highly recommend calling into the shop, or by email to best accommodate you.
By booking your appointment with The Room Organic Spa, you are acknowledging our Spa Policies.
We have the right to refuse service.
Appointments for 3+ guests require a group deposit upon booking that can go towards your services.
$100 deposit is NON-REFUNDABLE if less than 24 hours notice of cancellation.
In order to reserve your Spa Party Booking Request, The Room Organic Spa requires a valid credit card upon booking of 3 or more guests. An 24 hour policy. acknowledgement of our Cancellation policy is also required to confirm the reservation. We require 24 hours notice of any changes to the reservation. A $25 cancellation fee per client will be charged to the credit card in the event of a cancellation out of our 24 hour policy.
Please arrive 5 - 10 minutes before your scheduled appointment so we can set up for your service. This will give you more time to pick out your polish as well. We also kindly ask our guests to be respectful and aware of our other scent-sitive clients, please do not wear heavy perfume.
LATE ARRIVAL / NO SHOW
If you are 15 minutes late without a call that is considered a 'no show' on file.
We will try our best to accommodate you (shorten service length/change your service) or your appointment will have to be rescheduled to accommodate our next guests.
When an appointment is booked, this time slot has been specifically reserved for the client. Therefore, other appointment requests for the same time slots are turned away. In the event that clients fail to arrive for their scheduled appointment or cancels with minimal notice, the system will automatically block these clients from future bookings unless a valid credit card is provided upon the next booking request.
In respect for other clients who have booked in advance, clients are expected to arrive in a timely manner to avoid cancellation fees and forfeiting their appointment to clients on our waiting list.
If you are rescheduling your appointment you will not be charged.
All No-Show appointments will be charged 50% of the service value in your next appointment.
If you show more than 2 No-Shows on file, you will be asked to leave a deposit of $25 to reserve your appointment.
We kindly ask you to call into the shop (818-505-3633) to cancel your appointment or to reschedule.
Please kindly turn your phone to silent, or if you really need to take a call we ask if you could please speak quietly out of respect to our other guests.
We accept Visa, Debit, Mastercard, & Cash.
Gratuity - Cash tips are always greatly appreciated, please tip based on your session. (tipping on credit card fee $2)
REFUNDS & PRICING
We do not offer refunds, exchanges or credits for salon services, gift certificates or retail products. All sales are final. The Room Organic Spa reserves the right to change pricing for services and products without notice.